Shipping policy
Shipping Policy
Thank you for shopping at First In Co. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 3 business days (Monday through Friday, excluding weekends and holidays).
You will receive a notification email with a tracking number the moment your order ships. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you directly via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery estimates begin after the order processing window is complete. Delivery times are estimates and cannot be guaranteed.
3. Shipping Destinations & Restrictions
We currently ship to addresses within the United States.
We do not ship to P.O. Boxes or APO/FPO addresses.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.
5. Damages, Lost Packages, and Missing Items
First In Co. is responsible for your order up until it is safely delivered.
If you receive your order damaged, please save all packaging materials and damaged goods, and contact our support team at support@thefirstinco.com within 7 days of delivery so we can file a carrier claim and replace your items.
If your tracking details state your package was delivered but you have not received it, please check around your property and allow a 24-hour buffer window, as carriers occasionally mark items delivered early. If it still has not arrived, contact us at support@thefirstinco.com.
6. Contact Information
If you have any questions about our shipping processes or need assistance with an existing order, please reach out to us at:
Email: support@thefirstinco.com